Triage Nurse Services

Triage nurse services are telehealth services that can be advantageous to companies especially when addressing employee injuries. These services cut down the costs and stress when it comes to work-related injuries.

What Triage Nursing Services Do

Triage nurse services provide immediate access to a registered nurse over the phone nationwide 24/7, 365 days a year. The services include weekends, nights, and holidays. Some services have the ability to do two-way video calls as well. Once contacted, the RN on duty helps assess the seriousness of the injury or condition of the employee. Advising whether or not the employee needs to go to the hospital or if the injury can be dealt with at the workplace.

Benefits of Triage Nurse Services for Your Company

Triage Nurse Services Save Money and Time

When diagnosing, the RN on call advises according to an employee’s injury, what kind of medical attention is needed, and what immediate action should be taken. If immediate action is not needed, then the nurse can give at-work treatments. This mitigates the hassle of needlessly going to an emergency room which is often costly and time consuming.

Makes Paperwork Easier

The RN compiles the necessary paperwork, such as injury reports, and sends it to the preferred medical provider and to authorized stakeholders. The nurse also assists with the accident reporting process. The nurse also helps lessen the need for paperwork, especially when it comes to OSHA recording. Seventy-eight percent of triaged employees on the phone are not OSHA recordable incidents.

Remote Care

If the nurse on call is able to discern that the injury does not require serious help, the nurse may offer home remedies based on professional knowledge. Then after 24 to 48 hours, the nurse will follow up and see if the employee is recovering properly. RNs also have access to remote monitoring in cases where there are health devices such as pacemakers and defibrillators.

How Insure Compliance Can Help

Insure Compliance provides triage services in connection with our risk management partners. We also create written jobsite policies, consultation, trainings, and inspections to help prevent injury. Insure Compliance then can help create an emergency response policy and procedure for your business, as well as a return to work policy to help reduce Worker’s Compensation costs. We also offer CPR/First Aid trainings as well.

Key Takeaways

Triage Nurse services:

  • Cut costs
  • Reduce doctor, hospital, or ER visits
  • Assist with paperwork
  • Provide remote care
  • Help with accident reporting to OSHA and insurance companies


Don’t call triage nurses in a clear emergency. Call 911 first, then call a triage nurse so they can contact the hospital and assist on the claim and other paperwork.

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